cd 33 Privacy Policy
This document provides a complete explanation of how your personal information is collected, used, and kept secure on the cd 33 platform.
Introduction and Scope
This privacy policy applies to the cd 33 website and mobile application. When you register, log in, make a deposit, play games, or contact our customer support team on cd 33, certain personal information is processed. This document explains what that information is, why it is collected, and what your rights are.
cd 33 believes that data privacy is a fundamental right. We therefore exercise the greatest care in how we use your information and avoid collecting any data that is not necessary. This policy is consistent with Bangladesh's applicable digital security regulations.
What Information We Collect
cd 33 collects only the information needed to provide services and protect accounts. Information is collected in three ways: directly from you, automatically, and through third parties.
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Username and password (encrypted)
- National ID information for identity verification
- Payment account details (bKash, Nagad, Rocket)
- Messages and complaints sent to customer support
Automatically Collected Information
- Device type, operating system, and browser information
- IP address and approximate location
- Session duration and page visit history
- Information obtained through cookies and tracking pixels
- Gaming activity logs (bets, wins, losses)
- Login times and failed login attempts
Information Received from Third Parties
Transaction confirmation data may be collected from payment processors (bKash, Nagad, Rocket) and verified information from identity verification services. Third-party information is used only for specific purposes and is linked to your account details.
Purpose of Data Use
cd 33 uses the information collected for the specific purposes listed below. No information is used outside this list, and it is not sold to third parties without authorisation.
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, mobile number, password | Contractual necessity |
| Identity verification and age confirmation | Date of birth, national ID | Legal obligation |
| Processing deposits and withdrawals | Payment account details, transaction history | Contractual necessity |
| Fraud prevention and security | IP address, device information, login logs | Legitimate interest |
| Providing customer support | Contact details, message history | Contractual necessity |
| Responsible gaming monitoring | Gaming activity logs, session data | Legitimate interest and legal obligation |
| Service improvement and analysis | Usage patterns (anonymous aggregate data) | Legitimate interest |
| Promotional communications (subject to consent) | Email, mobile number | Your consent |
If you do not wish to receive promotional messages, you can withdraw your consent at any time from your account settings.
Data Retention and Period
cd 33 retains your personal information only for as long as necessary. All relevant data is kept while your account is active. After your account is closed, some information may be retained for a set period for the following reasons:
Financial transaction records
Transaction data for deposits, withdrawals, and bonuses is retained for a minimum of five years in accordance with financial regulations.
Identity verification data
Identity verification data may be kept for a set period after account closure for fraud prevention and dispute resolution.
Customer support messages
Support history and complaint records are used for a limited period to improve service quality and resolve disputes.
Data Security Measures
cd 33 has put in place industry-standard technical and organisational measures to protect your information. Security measures are reviewed and upgraded on a regular basis.
SSL Encryption
256-bit SSL encryption is active on all pages of the website. Look for the padlock icon in your browser to confirm.
Password hashing
Your password is never stored in plain text — only an encrypted hash is kept, which cannot be reversed.
Two-factor authentication
OTP-based two-factor authentication prevents unauthorised access to your account.
Access controls
Only authorised staff may access your information for specific purposes — subject to strict rules.
No system on the internet is 100% secure. You are therefore advised to keep your password private and avoid logging in from unfamiliar devices. If you notice any suspicious activity, report it immediately via our 24/7 live chat support.
Sharing Information with Third Parties
cd 33 does not sell your personal information and does not transfer it to third parties for commercial purposes. Information may be shared in the limited circumstances below:
Payment Processors
The necessary transaction information is shared with bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used solely for processing payments.
Technology Service Providers
Limited information may be shared with trusted technology partners for game operation, server hosting, and system maintenance. All partners are contractually bound to uphold our privacy standards.
Legal Obligations
cd 33 may be required by law to disclose information in response to a court order, a lawful request from a government authority, or the needs of a fraud investigation. In such cases, we always provide only the minimum information necessary.
Cookies and Tracking Technology
The cd 33 website uses cookies. Cookies are small text files stored in your browser that help the website remember your preferences and improve the quality of the service.
Essential cookies
These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled, as the website will not function properly without them.
Functional cookies
These cookies are used to remember your language, preferred game category, and display settings. Disabling them may limit some features.
Analytics cookies
These cookies help analyse website usage patterns to improve the service. Aggregate and anonymous data is used.
Cookie controls
You can delete or disable non-essential cookies at any time from your browser settings. However, this may limit some features.
Your Rights and Controls
cd 33 respects each user's data-related rights. You have the rights listed below and may contact us at any time to exercise them.
Right to Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Rectification
If your information is incorrect or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances you have the right to request deletion of your personal information, though this may not be possible where legal obligations apply.
Right to Object to Processing
You have the right to object to the processing of your information for legitimate interest or marketing purposes.
Right to Withdraw Consent
You have the right to withdraw any consent you have given at any time.
Right to Data Portability
You have the right to request your information in a structured, readable format.
Protection of Minors
cd 33 is for persons aged 21 or over only. We do not knowingly collect any information from minors. Age verification is mandatory at registration, and additional documents may be requested in cases of doubt.
If we become aware that information from a minor has been collected, the account will be closed immediately and all associated data will be deleted. cd 33's detailed policy on the protection of minors can be found in our Responsible Gaming guidelines.
Policy Changes and Updates
cd 33 reserves the right to change or update this privacy policy as needed. If any significant change is made, you will be notified via your registered email address or through a notice within the platform.
Continued use of the platform after a change means you have accepted the updated policy. You are therefore advised to visit this page regularly. The effective date of the current version of this policy is shown at the top of the page.
If you have any questions about this privacy policy, more detailed information is available in our FAQ section, or you can contact the support team directly.
Contact and Complaints
To ask any question about this privacy policy, submit a data rights request, or raise a complaint, contact cd 33 using the methods below:
Live Chat Support
Our support team is available seven days a week, 24 hours a day in both Bengali and English. Live chat is the most effective way to resolve privacy-related requests quickly.
Email Contact
Send an email for written requests and formal complaints:
[email protected]
After you submit a complaint, we will review the matter and get back to you as soon as possible. More complex issues may take a little longer to resolve.